Shipping & returns

Returns & Exchanges Refund & Exchange Policy At MARIO’S, every piece is carefully crafted and inspected before shipping. If something doesn’t feel right, we’re here to handle it professionally. 1. Eligibility for Returns & Exchanges Returns or exchanges are accepted within 14 days of receiving your order. Items must be: Unworn Unwashed In original condition With original tags and packaging intact Any item showing signs of use will not be accepted. 2. Exchange Policy Exchanges are available subject to stock availability. If the requested size or item is unavailable, store credit may be offered instead. Exchange shipping fees may apply. 3. Refund Policy Refunds are issued only in cases of manufacturing defects or incorrect items. Refunds will be processed using the original payment method where applicable. Cash on Delivery (COD) orders may receive refunds via bank transfer or store credit. 4. Non-Returnable Items The following items are not eligible for return or exchange: Items purchased during sales or special promotions (unless defective) International orders (except in cases of defects or wrong items) 5. International Orders International shipping fees, customs duties, and taxes are non-refundable. Customers are responsible for return shipping costs unless the item is defective. 6. Defective or Incorrect Items If you receive a damaged or incorrect item: Please contact us within 48 hours of delivery Provide clear photos of the item and packaging We will resolve the issue as quickly as possible. 7. Return Process To initiate a return or exchange, please contact us via: Email Instagram DM (Details available in the Contact Us section) Shipping MARIO’S ships within Egypt and internationally. International shipping fees and delivery timelines vary depending on destination. Estimated delivery times are provided at checkout and may vary due to customs procedures or external factors beyond our control. Shipping Policy At MARIO’S, shipping is part of the experience — smooth, clear, and reliable. 1. Shipping Locations We currently ship: Across Egypt Internationally to selected countries Available shipping options and fees are calculated at checkout based on your location. 2. Processing Time Orders are processed within 1–3 business days after confirmation. During collection drops or peak seasons, processing times may slightly increase. 3. Delivery Time Egypt: Estimated delivery within 2–5 business days International: Estimated delivery within 5–20 business days, depending on destination and customs clearance Please note: delivery timelines are estimates and may vary due to courier operations or customs regulations. 4. Shipping Fees Shipping fees are calculated automatically at checkout. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer. 5. Order Tracking Once your order is shipped, you will receive a confirmation message or email with tracking details (when available). 6. Delivery Responsibility MARIO’S is not responsible for delays caused by couriers, customs authorities, or circumstances beyond our control. Please ensure your delivery address and contact details are accurate to avoid delays. 7. Refused or Undelivered Orders Orders that are refused or returned due to incorrect information may be subject to re-shipping fees.